Given that every single email I have sent to PayPal has been sent back to me with some issue, I will post all relevant information on this blog. This will be regularly updated with all previous information as I am tired of emailing random representatives from PayPal without any follow up or consistency. To date, I have been asked for the same information several times by different individuals. Each promising that all information provided will be added to the case yet there is absolutely no evidence on the PayPal resolution page that any of the files/scans I have attached are even being looked at.
In response to Chencheng at PayPal Protection Services, all relevant pictures will be posted here.
Why does it seem that nobody at PayPal has even read the following information despite the fact that I have supplied it over five times?
PLEASE READ EVERYTHING.
My current response to the seller’s comment is as follows:
Despite assertions to the contrary, seller did not repeatedly email buyer for payment. It should be noted that buyer paid on the same day the item was purchased. To restate for the benefit of the seller, the following facts still stand: item was purchased on Wednesday 02/12/09 and paid for on that day at 16:36:34 AEDT. Thus, the item was not paid for a day late as libelously claimed by seller.
It has then been said that due to 'late' payment, buyer has left 'no time for mistake'. However, payment was made on time and a mistake has been made. All information is verifiable in eBay and PayPal transaction records. It seems that seller has not understood or answered the particulars of the situation, opting instead to continually provide erroneous and irrelevant information.
The seller then purports that item was posted 'as described' to the correct address. Simple verification in PayPal would prove otherwise. Seller is claiming that if the item was paid for on time, it would have been posted immediately and any confusion over the address would have been resolved.
This ignores two important facts:
- The buyer has paid on the day of purchase and
- Seller has placed an incomplete address on package.
Seller then claims that it is the buyer's responsibility to ensure successful reception of item.
Once again, seller has negated to comprehend a simple and important fact: that the duty of care falls upon the seller to ensure the correct delivery of the item; especially a time sensitive item. All predications suggesting otherwise are fallacious. This is further demonstrated where seller has stated that buyer, as final bidder, has accepted the terms and conditions of eBay bidding. This is not in dispute. Buyer has adhered to the correct terms and conditions. The seller however, has not.
Again, it has been requested that seller address the relevant particulars of the situation instead of relying on extenuations that have occurred after the fact based on their negligent actions.
It should also be noted that the seller’s arguments relating to the address listing and subsequent labeling of the item are not only without reference, but also indicative of negligence. Hypothetically speaking, what if the block of apartments were not manned by staff? What if the item destination was a standard unmanned block of flats. Would the seller then use the same excuse? How then would an item be expected to reach its intended recipient? When a seller is sending an item, it is imperative to include the full address or it is to be considered incomplete or in some cases, incorrect.
As stated in the original claim, it is the responsibility of the seller to ensure the correct delivery of an item they are selling. Had the seller placed the correct address on the envelope, the tickets would have reached the correct location on time. All previous sellers have been able to deduce the correct address and procedure for labeling an envelope for mailing purposes. All previous sellers have managed to send item to correct location.
As the seller has failed to perform the relevant research and is providing inaccurate information, the following images have been supplied for ease of reference.
PLEASE CLICK ON THE PICTURES TO VIEW THEM AT FULL SIZE. I do not want any more excuses that the images can not be viewed. Just click on them, it's not that hard.
eBay-win.jpg
This is a screenshot of the winning bid date and time as it appears on the eBay page. Note that the item was won at 08:43:45 AEDST on 02/12/2009. This has been underlined in red.
PayPal-payment.jpg
This is a screenshot of the payment details as it appears on PayPal. Note that the item was paid for at 16:36:34 AEDT on 02/12/2009. The same day the item was won and not a day late as claimed by the seller.
PayPal-address.jpg
This is a screenshot of how the correct address as it appears on PayPal. Note the apartment number that precedes “22 Orr Street”.
PayPal-envelope.jpg
This is a scan of the front of the envelope sent by seller. Note the incomplete address.
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